Terms of service

Effective Date: 01-04-2026

Welcome to Hoopwell. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including purchases made through our online store. By using our website, you agree to these Terms and to our Privacy Policy and Refund Policy. If you do not agree, please do not use our website.

Business Details
Hoopwell
Email: hoopwell.info@gmail.com
Phone: +91 7904727476

1. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing orders or contacting us.

2. Products

Hoopwell sells imitation jewelry, fashion jewelry, bracelets, and related accessories. We try to display product colors, finishes, sizes, and details as accurately as possible, but actual appearance may vary due to screen settings, lighting, photography, and handcrafted or batch differences.

All product descriptions, prices, offers, and availability are subject to change without notice. We reserve the right to discontinue any product or limit quantities at our discretion.

3. Orders

Placing an order on our website is an offer to purchase. An order is confirmed only after we accept it and send an order confirmation or dispatch confirmation.

We reserve the right to refuse, cancel, or limit any order for reasons including pricing errors, suspected fraud, stock unavailability, incorrect customer details, or misuse of promotional offers. If payment has already been made for a cancelled order, the eligible amount will be refunded to the original payment method within a reasonable period, subject to banking timelines.

4. Pricing and Payment

All prices shown on the website are in Indian Rupees unless otherwise stated. Prices may or may not include applicable taxes, depending on how they are displayed on the product or checkout pages. Shipping charges, convenience charges, or other applicable fees, if any, will be shown at checkout.

You agree to provide valid billing and payment details and authorize us or our payment partners to charge the total payable amount for your order. We are not responsible for payment failures caused by your bank, card issuer, UPI provider, payment gateway, or technical issues outside our control.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines shown on the website, but delivery timelines are estimates and are not guaranteed. Delays may occur due to courier issues, weather, public holidays, operational constraints, remote locations, or events beyond our control. Refer : Shipping policy

Risk of loss or damage in transit passes according to applicable courier handling and delivery completion standards. Please inspect your package upon delivery and contact us promptly if the parcel appears tampered with or damaged.

6. Returns, Refunds, and Exchanges

All returns, refunds, replacements, and exchanges are governed by our Refund Policy available here: Refund Policy. By placing an order, you agree to that policy.

7. Account and Website Use

You are responsible for maintaining the confidentiality of your account and for all activity under it. You agree not to use the website for unlawful purposes, fraudulent purchases, abusive conduct, spam, scraping, hacking, malware transmission, or interference with the website’s operation.

We may suspend or terminate access to the website or cancel orders if we believe there is misuse, fraud, policy violation, or harmful activity.

8. Intellectual Property

All content on this website, including text, logos, graphics, product images, design elements, icons, videos, and branding, is owned by or licensed to Hoopwell and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, publish, or exploit any content from this website without our prior written permission.

9. User Content and Reviews

If you submit reviews, comments, suggestions, testimonials, photos, or other content to us, you grant Hoopwell a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content for marketing, operational, and promotional purposes. You must not submit unlawful, defamatory, misleading, infringing, or offensive content.

We reserve the right to remove or refuse any user content at our discretion.

10. Third-Party Services

Our website may include links to third-party websites, apps, payment gateways, logistics providers, social media platforms, or tools. We are not responsible for the content, policies, security, or practices of any third-party service. Your use of those services is subject to their own terms and policies.

11. Privacy

Your use of our website is also governed by our Privacy Policy: Privacy Policy Link. We may collect and process your personal information to process orders, provide customer support, improve the website, and comply with legal requirements.

12. Disclaimer

To the fullest extent permitted by law, the website and all products and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, error-free, or free of viruses.

We do not guarantee that product colors, finishes, textures, or appearance on your screen will exactly match the delivered item, especially for fashion and imitation jewelry where minor variation may occur.

13. Limitation of Liability

To the fullest extent permitted by law, Hoopwell shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of your use of the website or purchase of products through the website. Our total liability for any claim relating to a product order shall not exceed the amount paid by you for that specific order, except where liability cannot be limited under applicable law.

14. Indemnity

You agree to indemnify and hold harmless Hoopwell, its owners, employees, affiliates, service providers, and partners from claims, losses, damages, liabilities, and expenses arising out of your misuse of the website, breach of these Terms, or violation of any law or third-party rights.

15. Governing Law

These Terms shall be governed by the laws of India. Subject to applicable consumer law, the courts at Navsari , Gujarat shall have exclusive jurisdiction over disputes arising from these Terms or your use of the website.

16. Grievance Redressal

In accordance with applicable Indian ecommerce rules, consumer complaints may be submitted to our Grievance Officer using the contact details provided on the website. The grievance officer’s name, contact details, and designation should be displayed on the platform, and complaints should be acknowledged within 48 hours and redressed within one month.

17. Changes to Terms

We may update these Terms from time to time by posting the revised version on this page. Your continued use of the website after such changes are posted constitutes your acceptance of the updated Terms.

18. Contact

For questions about these Terms, please contact:
Email: hoopwell.info@gmail.com
Phone: +91 7904727476